Terms & Conditions

Last Updated: 5 May 2025
These Terms and Conditions govern your use of the Kwiklow Platform and its services. By using the Platform, you agree to be bound by the most recent version of these terms.

Terms and Conditions of Use – Kwiklow Ltd

Kwiklow Ltd, a company registered in England and Wales with company number 13861028, provides access to its services subject to the terms set out below. By accessing or using the Kwiklow mobile application, website, or related APIs (collectively, the “Platform”), you (“User”, “you” or “your”) agree to be bound by these legally enforceable Terms and Conditions (“Agreement”). These Terms constitute a legally binding agreement between you and Kwiklow Ltd (“Kwiklow”, “we”, “our”, or “us”), governing your access to and use of the Platform and all associated services, tools, content, and features offered by Kwiklow.

This Agreement applies to all visitors, registered users, buyers, sellers, and entities that access or use the Platform in any capacity. You must read these Terms in their entirety, together with our Privacy Policy, Dispute Resolution Procedures, and any other policies referenced herein. If you do not agree to be bound by these Terms, you must not access or use the Platform. Continued use of the Platform indicates your acknowledgment, understanding, and unqualified acceptance of these Terms.

The Platform is intended for business use and access by persons aged 18 and over only. By using the Platform, you represent and warrant that you are at least 18 years old and have the capacity to enter into legally binding contracts. We do not permit access to our services by minors under any circumstances, and such access, if discovered, will result in immediate termination of access and possible legal action.

Kwiklow is not a party to any contractual arrangement between Users. All services advertised, listed, or otherwise made available through the Platform are provided by independent third parties who are not affiliated with, employed by, or endorsed by Kwiklow. Kwiklow does not control, manage, direct, supervise, or assume responsibility for any job listed, any seller or buyer conduct, or any service outcome.

Users assume all risks associated with interactions conducted through the Platform. We explicitly disclaim all liability for any claim, harm, or loss resulting from interactions, communications, transactions, or disputes between Users, including claims involving negligence, misrepresentation, fraud, or criminal conduct.

SECTION 1: Introduction and Agreement to Terms

Legal Nature of the Relationship

Kwiklow Ltd is a digital tool provider that offers a mobile and web-based platform designed to connect users seeking services (hereafter “Buyers”) with users offering services (hereafter “Sellers”). Through the Platform, Buyers may post jobs or projects, receive offers, communicate with Sellers, and arrange for services to be delivered. Sellers may submit bids or offers, communicate with Buyers, and complete services in accordance with independently agreed terms. Kwiklow’s role is strictly limited to providing access to the Platform and facilitating the technological interface through which such communications and transactions may occur.

Kwiklow does not supervise or direct the manner or quality of services rendered by any Seller. We are not a party to the service agreement between any Buyer and Seller and do not endorse, guarantee, or warrant the reliability, legality, safety, quality, or suitability of any service, Seller, or Buyer. We do not control or participate in the negotiation of service terms or the execution of the service contract. As such, Kwiklow is not and shall not be considered an employer, contractor, joint venturer, agent, or partner of any User.

Users acknowledge and accept that the Platform is an open marketplace. Kwiklow has no control over, and assumes no responsibility for, the content of jobs posted, the credentials of Sellers, or the conduct of any party using the Platform. The presence of a service, user, or listing on the Platform does not constitute any form of endorsement, validation, or recommendation by Kwiklow. Buyers and Sellers must rely on their own due diligence and independent judgment in selecting who to engage with and on what terms.

Further, Users are solely responsible for complying with all applicable legal, regulatory, and tax obligations associated with their use of the Platform. This includes, but is not limited to, applicable employment laws, health and safety regulations, consumer protection statutes, data protection laws, anti-discrimination rules, and tax liabilities. Kwiklow does not provide legal, tax, or compliance advice to Users, and any reliance placed upon Platform content or communications should not be considered a substitute for professional advice.

In consideration for the use of the Platform, Users agree to adhere to these Terms and any applicable policies or guidelines issued by Kwiklow from time to time. Kwiklow reserves the right to modify these Terms at any time by publishing an updated version on the Platform. Such updates are effective upon posting. It is your responsibility to review the Terms periodically. Your continued use of the Platform after any such update constitutes your agreement to be bound by the amended Terms.

In addition to this Agreement, Users may be subject to further contractual relationships, such as the creation of a “Task Contract” between a Buyer and Seller. These agreements are entered into independently of Kwiklow and do not create any binding obligation on our part. Any breach, failure to perform, or dispute arising under a Task Contract is strictly between the parties to that contract. Kwiklow has no obligation to mediate, enforce, or otherwise participate in such disputes, except as outlined in our Dispute Resolution Procedures.

Kwiklow provides tools, including messaging, profile browsing, bidding features, and payment options, to support communication and transactions. These tools are provided “as-is” and without warranty. Kwiklow disclaims any liability for misuse, miscommunication, or failures arising from the use of these tools. We are not responsible for payment disputes, underpayment, non-delivery of services, or unauthorized transactions conducted via third-party platforms or communication channels.

Wherever the term “verified,” “professional,” or “vetted” is used in connection with a Seller or service provider, such language indicates only that the User has completed certain identity or eligibility checks. Kwiklow does not guarantee the legitimacy, legal right to work, or professional competence of any User. Verification badges are not a substitute for independent screening or professional references and should not be relied upon to make hiring or engagement decisions.

If you do not agree to any provision of this Agreement, you are not authorized to use the Platform and must discontinue use immediately. By continuing to use the Platform, you represent that you have read, understood, and agree to be bound by this Agreement in its entirety.

SECTION 2: Definitions

In this Agreement, unless the context requires otherwise, the following terms shall have the meanings set forth below. These definitions shall apply throughout the entire Terms and Conditions, Privacy Policy, and any referenced supplemental policies issued by Kwiklow Ltd:

2.1 "Agreement" means these Terms and Conditions, together with all associated policies including the Privacy Policy, Dispute Resolution Procedures, and any supplemental terms published on the Platform, all of which form a legally binding contract between Kwiklow and the User.

2.2 "Kwiklow", "we", "us", or "our" refers to Kwiklow Ltd, a company incorporated in England and Wales with company registration number 13861028, having its registered office at 20 Wenlock Road, London, N1 7GU, and all affiliated entities or authorised agents providing the Kwiklow Platform or any related services.

2.3 "User", "you", or "your" refers to any person or entity who accesses, browses, registers with, or otherwise uses the Platform, including without limitation Buyers, Sellers, visitors, and any representative acting on behalf of a business or corporate user.

2.4 "Platform" refers to the online system, website, mobile application (including iOS and Android versions), APIs, and any related services, tools, or content made available by Kwiklow, including all technology, software, databases, and hosted infrastructure supporting the functionality of such services.

2.5 "Buyer" means any User who posts a job or project on the Platform seeking the provision of services from a Seller. Buyers may be individuals, sole traders, partnerships, or incorporated entities.

2.6 "Seller" means any User who offers to provide services, responds to job postings, or is otherwise engaged by a Buyer through the Platform. A Seller may be an individual, sole trader, partnership, or incorporated entity acting independently or as part of a business offering.

2.7 "Professional" means a Seller who has completed all required verification processes, holds an active profile with professional credentials, and may have obtained a verification badge or rating displayed on their public profile.

2.8 "Task Contract" means the independent agreement formed directly between a Buyer and a Seller upon acceptance of an offer, whether explicitly written, confirmed through the Platform’s bidding mechanism, or implied through performance. Kwiklow is not a party to any Task Contract.

2.9 "Operational Account" means any account, profile, or identity created, maintained, or operated by Kwiklow for purposes such as feature testing, quality control, platform analytics, proxy listings, content moderation, data modeling, or stimulation of user engagement. Such accounts may interact with genuine Users but do not represent real clients or service providers and may not disclose their status.

2.10 "Job Listing" means any post created by a Buyer (or Operational Account) requesting services to be provided by a Seller. This may include descriptions, timeframes, budgetary expectations, location information, and any other parameters describing the task to be performed.

2.11 "Service" or "Services" refers to any work, task, labor, consultation, trade activity, or professional service offered, agreed upon, or performed by a Seller for the benefit of a Buyer, whether tangible or intangible in nature.

2.12 "Content" includes all data, text, photographs, audio, video, images, reviews, profile information, messages, job posts, documents, feedback, and other materials uploaded, transmitted, submitted, or otherwise made available via the Platform by a User.

2.13 "Dispute Resolution Process" means the structured mechanism described by Kwiklow whereby disputes between Buyers and Sellers may be managed, reviewed, or facilitated through Platform support channels, without imposing any obligation on Kwiklow to act as an arbitrator or legal authority.

2.14 "Platform Fee" or "Commission" means the percentage-based or fixed fee deducted or charged by Kwiklow from Sellers or Buyers for the use of the Platform, including but not limited to booking fees, transaction fees, membership charges, promotional listing fees, or administrative processing costs.

2.15 "Verified Account" means a User profile that has undergone identity verification, proof of address checks, business validation, or other criteria as determined by Kwiklow. A verification badge may be issued as a result, but does not imply endorsement, licensing, or accuracy of the information provided.

2.16 "Badge" or "Verification Badge" means any visual icon or marker assigned to a User profile indicating that the User has met certain criteria or completed a vetting process as determined by Kwiklow. Badges are informational only and do not constitute a guarantee of performance or compliance.

2.17 "Third-Party Service Provider" refers to any company or entity not owned or controlled by Kwiklow which provides ancillary services to Users through the Platform, such as payment gateways (e.g., Stripe), hosting providers (e.g., AWS), communication tools, ID verification partners, or external referral platforms.

2.18 "User-Generated Content" means any Content created or submitted by Users that is published, posted, or made publicly visible or accessible via the Platform, including job posts, profile descriptions, service offers, messages, feedback, and uploaded files.

2.19 "Membership Plan" means any paid subscription or recurring billing product offered by Kwiklow which grants Users access to enhanced services, features, or visibility on the Platform, including but not limited to the £49/month Professional Plan.

2.20 "Promoted Listing" means any job post or Seller profile that is featured or boosted through paid advertising or internal ranking mechanisms for the purpose of increased visibility to other Users.

2.21 "Ineligible User" means any person who is not legally permitted to use the Platform, including minors under the age of 18, persons previously suspended from the Platform, or any individual or entity restricted under applicable law or regulation.

2.22 "Misconduct" means any breach of this Agreement, fraudulent behavior, provision of false information, impersonation, harassment, abuse of the Platform, non-performance of services, or any conduct deemed inappropriate, illegal, or abusive by Kwiklow in its sole discretion.

2.23 "Force Majeure" means any event beyond the reasonable control of Kwiklow which prevents or delays performance, including but not limited to acts of God, natural disasters, war, government action, labor disputes, power failures, internet outages, or epidemics.

2.24 "Task Completion" means the act of the Seller delivering the agreed Services in accordance with the Task Contract, and either receiving confirmation from the Buyer via the Platform, or passage of a defined time after service completion without dispute being raised.

2.25 "Payment Provider" means the third-party financial institution or platform used to facilitate transactions between Buyers and Sellers, such as Stripe or equivalent, and any applicable rules or terms enforced by such providers.

2.26 "Refund" or "Reimbursement" means any partial or full repayment to a Buyer following cancellation, non-performance, or dispute, as processed through Kwiklow or the Payment Provider, subject to the limitations and terms specified herein.

2.27 "Termination" refers to the deactivation, suspension, or deletion of a User account or access to the Platform, whether voluntarily or as imposed by Kwiklow, including removal of associated Content, forfeiture of paid fees, or deactivation of listing visibility.

2.28 "Governing Law" means the laws of England and Wales, which shall exclusively govern this Agreement and any disputes arising under it.

2.29 "Severability" means that if any provision or clause of this Agreement is held to be invalid, unlawful, or unenforceable, such provision shall be severed and the remainder of the Agreement shall continue in full force and effect.

SECTION 3: Account Registration and Eligibility

In order to access and utilize the services offered on the Kwiklow Platform, Users must first register for an account. This section governs the eligibility criteria for account creation, registration procedures, user classifications, and the verification obligations required for different user types. Kwiklow reserves the right to reject, suspend, or terminate any account that fails to comply with the conditions set out herein or otherwise violates the terms of this Agreement.

3.1 Eligibility Requirements

Access to the Kwiklow Platform is restricted to individuals who are at least 18 years old, have full legal capacity to enter into binding contracts, and are not otherwise prohibited from using the services under the laws of England and Wales or any other applicable jurisdiction. Users must not be previously banned, suspended, or removed from the Platform, nor may they register on behalf of a person or entity previously disqualified from use.

Corporate entities, including limited companies, partnerships, and sole traders, may create accounts for business use. However, all actions taken under such accounts must be performed by an authorised representative of the business entity who individually satisfies the eligibility requirements.

Minors under the age of 18 are strictly prohibited from using the Platform, either directly or indirectly. Kwiklow does not knowingly collect personal data from minors, and any account suspected to belong to or be operated on behalf of a minor will be terminated without notice.

3.2 Account Registration Process

Users must complete a registration process to gain access to the Platform's services. Registration requires the submission of certain personal information, which may include but is not limited to full legal name, email address, mobile number, postal code, and where applicable, proof of identity, business information, or professional credentials.

Upon successful registration, each User will be assigned a unique account ("User Account") that must be used to access and interact with the Platform. Users agree to maintain the accuracy of their account information and to update such information as needed to ensure it remains true, complete, and current at all times. Failure to provide accurate or complete registration information may result in suspension or termination of the account.

Each User is permitted to maintain only one individual User Account unless otherwise authorised by Kwiklow in writing. Shared accounts, impersonation, or registration under false identities is strictly prohibited.

3.3 Identity Verification and Professional Vetting

Kwiklow requires Sellers and Professionals to complete mandatory identity verification prior to advertising or performing services through the Platform. This process may involve document uploads, selfie verification, third-party data checks, and any other vetting procedures implemented by Kwiklow or its partners.

While Kwiklow may use reasonable efforts to confirm the identity and professional status of registered Users, we do not guarantee the accuracy or completeness of verification outcomes. Verification badges are indicators of completed processes only and do not constitute a warranty, endorsement, or confirmation of competence, legality, or suitability.

Buyers, while not required to complete verification prior to posting jobs, may be required to verify identity prior to engaging in certain transactions, initiating disputes, or withdrawing funds.

Kwiklow reserves the right to revoke verification badges, suspend verification privileges, or require re-verification at any time without notice.

3.4 Security of Login Credentials

Users are solely responsible for safeguarding their login credentials and controlling access to their User Account. Users must not disclose their password or login details to any third party. Any activity conducted through a User Account shall be deemed to have been performed by the registered User, and Kwiklow shall have no liability for unauthorized access or activity unless caused solely by our gross negligence.

If you believe your account credentials have been compromised, you must notify Kwiklow immediately. Kwiklow may require Users to reset passwords, undergo re-verification, or take other remedial action as a condition of continued access.

3.5 User Classifications

Users on the Platform fall into distinct categories, including:

Buyers: Individuals or entities who post jobs or project listings to obtain services from Sellers.
Sellers: Individuals or entities who offer services to Buyers and submit bids or offers for listed jobs.
Professionals: Verified Sellers who have completed mandatory vetting and meet enhanced profile requirements.
Corporate Users: Entities that register on behalf of a business or brand for purposes of managing multiple jobs or Sellers.
Administrators: Kwiklow staff or authorised agents with elevated access to manage content, enforce policies, or provide support.

Users may engage in multiple roles (e.g., a User may act as both Buyer and Seller), but must comply with the relevant rules and standards applicable to each classification.

3.6 Prohibited Registrations and Access Restrictions

Kwiklow reserves the absolute right, in its sole discretion, to deny registration to any individual or entity without providing a reason. In particular, registration may be refused or revoked if:

The User has previously violated the terms of this Agreement.
The User attempts to circumvent bans or suspensions through re-registration.
The User is located in a region or jurisdiction restricted by law or regulation.
The User is identified as engaging in or enabling fraudulent, deceptive, or abusive practices.
The User uses false documents or fails verification procedures.

Suspended or banned Users may not create new accounts or access the Platform using another person’s credentials or details.

3.7 Use of Multiple Accounts and Operational Accounts

Kwiklow may create, manage, or use internal or “Operational Accounts” for purposes such as platform testing, service simulation, user engagement enhancement, proxy job posting, content verification, or customer experience optimization. Operational Accounts may appear as regular Users but are not controlled by Buyers or Sellers. Kwiklow disclaims any obligation to disclose the presence of such accounts and assumes no liability for actions taken by or in response to Operational Accounts.

Users are strictly prohibited from creating false accounts, impersonating others, or using automation to create or control multiple User Accounts for manipulative or deceptive purposes.

3.8 Account Suspension and Termination

Kwiklow retains the right to suspend or terminate any User Account at any time, with or without notice, where we believe:

The User has violated this Agreement or any applicable laws;
The User is engaged in conduct harmful to other Users or the Platform;
Continued access by the User would expose Kwiklow to legal liability;
The User provides false, misleading, or incomplete information during registration;
There is evidence of abuse, fraud, harassment, or exploitation.

Upon termination, the User will lose access to all services, content, pending payments, and historical records associated with the account. Kwiklow is not liable for any loss of data or revenue resulting from account suspension or deletion. Refunds or reversals of membership fees, subscriptions, or promotional costs are not guaranteed.

Terminated Users may request written clarification from support; however, Kwiklow is under no obligation to provide detailed reasoning for account actions and all enforcement decisions are final.

SECTION 4: Platform Use

This section governs the permitted use of the Kwiklow Platform, outlining user responsibilities, acceptable and prohibited behavior, content control, moderation rights, and the scope of access granted to Users. It is designed to ensure the integrity, legality, and functionality of the Platform and its services for all participants.

4.1 Purpose of Platform Use

Kwiklow provides a technology-driven marketplace that connects independent service providers with individuals or businesses seeking services. The Platform allows Buyers to post job listings, receive bids from Sellers, review proposals, communicate securely, and issue payments. It enables Sellers to browse open job listings, submit competitive offers, showcase credentials, and manage their workflow. The Platform is intended to streamline service discovery and coordination but does not operate as an agency, employer, or contracting party to any transaction facilitated through the Platform.

All use of the Platform must align with its intended business purpose and be conducted in a lawful, respectful, and transparent manner. Any deviation from this purpose may result in account suspension or termination at Kwiklow’s sole discretion.

4.2 User Responsibilities

Users are responsible for their actions and conduct on the Platform, including but not limited to:

Providing accurate, current, and complete information during registration, communication, and service delivery.
Performing due diligence before engaging with another User, including verifying credentials, qualifications, and legal permissions.
Ensuring that any services performed, promoted, or requested are lawful, safe, and not misleading in any jurisdiction where the service is offered or performed.
Notifying Kwiklow promptly of any security breaches, suspicious activity, or unauthorized use of their account.

Kwiklow is not liable for errors, misrepresentations, or omissions made by Users. The Platform is provided “as-is,” and the burden of verifying job legitimacy, service quality, and user reliability rests solely with the involved parties.

4.3 Permitted Use

You are granted a limited, non-exclusive, revocable, and non-transferable license to use the Platform solely in accordance with this Agreement. This license is contingent upon your compliance with all applicable laws, the acceptable use terms set forth herein, and the good-faith use of the Platform.

Permitted use includes:

Browsing and searching job listings or service providers.
Creating, editing, and submitting job posts or service offers.
Communicating with other Users for legitimate business purposes.
Uploading documents or media necessary to facilitate task performance.
Making and receiving payments through approved channels.

Kwiklow may revoke this license at any time and without prior notice if you breach any part of this Agreement.

4.4 Prohibited Activities

Users are strictly prohibited from using the Platform in any manner that is unlawful, harmful, misleading, or abusive. Prohibited uses include, but are not limited to:

Submitting or soliciting false, misleading, or fraudulent job posts or bids.
Impersonating another person or entity, or misrepresenting your affiliation or credentials.
Posting content that is defamatory, obscene, hateful, threatening, or otherwise inappropriate.
Engaging in harassment, discrimination, or exploitation of any User or third party.
Soliciting or facilitating transactions outside the Platform with the intent to circumvent Platform fees or policies.
Using the Platform to promote, sell, or distribute illegal products or services.
Uploading malware, viruses, or any harmful code that disrupts or compromises the Platform.
Extracting or harvesting User data, scraping content, or copying listings without authorization.
Using automated tools, bots, or scripts to manipulate search results, rankings, or user engagement.
Interfering with other Users’ listings or maliciously disrupting transactions.

Kwiklow reserves the right to investigate, report, and take action against any misuse of the Platform, including but not limited to account suspension, legal reporting, and cooperation with law enforcement.

4.5 Content Moderation and Removal

Kwiklow retains full rights to monitor, review, moderate, edit, and remove any content submitted to the Platform that:

Violates this Agreement or any applicable law.
Is reported by other Users as abusive or harmful.
Is deemed misleading, offensive, or damaging to the reputation of Kwiklow or any other User.
Infringes intellectual property rights or contains plagiarized material.

Content moderation may be automated or manual, and while we strive to enforce policies consistently, Kwiklow makes no guarantees that all violating content will be identified or removed promptly. Removal decisions are final and not subject to appeal.

4.6 Intellectual Property

All intellectual property rights in the Platform—including but not limited to software, source code, design, databases, logos, and trademarks—are the exclusive property of Kwiklow or its licensors. Except where expressly authorized, Users may not copy, modify, distribute, display, or exploit any portion of the Platform or its content.

Users retain rights to content they create and upload to the Platform (e.g. profile data, job listings, images), but by submitting such content, you grant Kwiklow a worldwide, non-exclusive, royalty-free, perpetual license to use, host, store, reproduce, modify, publish, and display such content for purposes of operating and improving the Platform.

4.7 Operational and Proxy Activity

To enhance user engagement, maintain service availability, and test platform integrity, Kwiklow may use internal accounts ("Operational Accounts") or simulated listings. These may include job postings, bids, or other user-like interactions conducted by bots or Kwiklow-controlled entities. These accounts may not be disclosed as non-human or internally managed.

Users agree and understand that they may interact with Operational Accounts or proxy content without notification or labeling. Such interactions are subject to the same Terms and Conditions, and Kwiklow disclaims all liability arising from reliance on or outcomes resulting from these interactions. Any conclusions drawn or actions taken in relation to such content are undertaken at the User’s sole risk.

4.8 Messaging and Communication

The Platform may contain features allowing Users to communicate directly through chat, messaging tools, or project threads. Users agree that:

Communications should remain professional and relevant to the job or service.
Harassment, spam, threats, or solicitation of personal data is strictly prohibited.
All communications may be monitored, logged, or reviewed for policy compliance.

Kwiklow reserves the right to restrict or disable communication tools if misuse is detected or reported.

4.9 Limitation of Platform Functionality

While Kwiklow strives to maintain consistent access, uninterrupted service, and full availability of the Platform, we make no guarantees of uptime, speed, or feature availability. Downtime may occur due to scheduled maintenance, system upgrades, or unforeseen outages. Kwiklow shall not be liable for any loss or disruption arising from Platform unavailability or performance issues.

Additionally, any beta features or experimental tools offered are provided without warranty and may be modified, removed, or suspended without notice.

4.10 Reporting Violations

Users are encouraged to report suspected abuse, fraud, or breaches of this Agreement via the reporting tools within the Platform or by contacting support directly. Kwiklow investigates all valid reports and takes appropriate action based on available evidence.

False reports or abuse of the reporting system may result in sanctions against the reporting party.

SECTION 5: Job Listings and Operational Activity

This section governs the creation, submission, display, and management of job listings on the Kwiklow Platform. It also sets forth Kwiklow's rights and limitations in the use of proxy or operational accounts to simulate user engagement or activity. All Users are expected to adhere to these terms when posting jobs, responding to listings, or interacting with content generated on the Platform.

5.1 Nature and Purpose of Job Listings

A "Job Listing" is a public or private post created by a Buyer (or an Operational Account) describing a task, service, or work project for which the Buyer is seeking professional assistance. Job Listings typically include key details such as the category of service, geographic location, timeframe, description of the work required, and the proposed budget or price range.

Job Listings form the basis of engagement between Buyers and Sellers. Sellers may review listings, evaluate whether they are capable of delivering the requested service, and submit offers or bids accordingly. A Job Listing does not create a binding obligation unless and until a Buyer accepts a Seller’s offer and enters into a Task Contract.

Job Listings must be genuine, lawful, and made in good faith. Misleading, fraudulent, or speculative postings are strictly prohibited. Buyers are solely responsible for the accuracy, completeness, and legality of any Listing they submit.

5.2 Job Listing Standards and Requirements

Each Job Listing must:

Clearly and truthfully describe the scope of work or services sought.
Include realistic and appropriate expectations regarding delivery times, scope, and compensation.
Avoid the use of misleading or manipulative language intended to deceive, confuse, or coerce Sellers.
Not promote, solicit, or imply illegal activity or services that would violate local, national, or international laws.
Refrain from including personal contact information or requests to conduct transactions off-platform.

Kwiklow reserves the right to edit, flag, limit visibility, or remove any Job Listing that, in its sole discretion, violates this Agreement or appears inconsistent with the integrity and objectives of the Platform.

5.3 Job Listing Visibility and Ranking

Kwiklow may display Job Listings in search results, on homepage feeds, via notification systems, or in email digests sent to Sellers. The ranking, placement, or prioritization of Job Listings may be influenced by various factors including:

Relevance to user search history.
Seller category preferences.
Listing completeness and detail.
Buyer verification status.
Use of promotional tools or upgrades.

Kwiklow does not guarantee that any particular Job Listing will be seen, clicked, or engaged with by any Sellers, nor does it commit to a fixed duration of visibility for any Listing. All Listings are subject to moderation, rotation, and algorithmic variation.

5.4 Use of Proxy and Operational Job Listings

To enhance user engagement, quality control, or platform development, Kwiklow may create and manage “Operational Job Listings” via internal accounts or automated systems. These Listings may be used to:

Test platform functionality.
Populate new or under-served categories.
Gather feedback or usage data.
Simulate engagement for quality assurance.

Operational Listings may not be marked or disclosed as simulated or system-generated. They may mirror real-world job scenarios and may appear identical to authentic Buyer posts. While interactions with such Listings are permitted, Kwiklow disclaims all liability for outcomes, expectations, or actions taken in reliance on them.

No binding Task Contract will be created through an Operational Listing unless explicitly stated otherwise by Kwiklow in writing. Users acknowledge that these Listings serve internal or research functions and are not guaranteed to represent an actual job opportunity.

5.5 Listing Promotion and Advertising

Kwiklow may offer Buyers optional paid features to boost visibility of their Job Listings. These may include:

Featured Listings displayed prominently in category or homepage views.
Sponsored Listings in newsletters or push notifications.
Search result prioritization.

Promotional services are subject to pricing structures detailed on the Platform and are non-refundable unless expressly stated. Promotion does not guarantee that a job will be accepted, performed, or successfully completed.

Kwiklow may, from time to time, offer free or discounted promotions as part of marketing initiatives. The availability, duration, and terms of such promotions are subject to change and not guaranteed.

5.6 User Obligations Regarding Job Listings

Users posting Job Listings are required to:

Maintain active communication with Sellers who bid on their jobs.
Respond in a timely, respectful, and professional manner.
Update or cancel Listings that are no longer relevant or available.
Mark Listings as complete once services have been performed and payment has been released.

Buyers who fail to respond to offers, abandon Listings, or demonstrate a pattern of non-engagement may be flagged for misuse and subject to penalties including visibility reduction, account review, or suspension.

5.7 Restrictions on Duplicate, Fake, or Misleading Listings

The following are strictly prohibited:

Posting the same or substantially identical job multiple times to flood the Platform.
Creating Listings with no intent to hire or communicate with Sellers.
Using Listings as a form of advertisement, recruitment, or lead generation unrelated to genuine task requirements.
Posting jobs for unlawful services or services that would expose Kwiklow to liability.

Kwiklow reserves the right to remove any Listings suspected to be in violation of these rules without notice or refund.

5.8 Cancellation of Job Listings

Buyers may cancel Job Listings at any time prior to accepting a Seller’s offer. After acceptance, cancellation may be subject to the Dispute Resolution Procedure and Task Contract terms.

Kwiklow may cancel any Listing at its discretion, including but not limited to:

Policy violations.
Suspected fraud or impersonation.
Abuse of platform features.
Engagement in prohibited categories.

In such cases, any promotional payments associated with the Listing may be forfeited.

5.9 Feedback and Listing Ratings

Sellers may rate their experience interacting with Buyers through Job Listings, including responsiveness, professionalism, and clarity of instructions. Such ratings contribute to Buyer profiles and may influence their credibility and visibility.

Kwiklow reserves the right to monitor, audit, and act upon patterns of abuse, including repeated Listing cancellations, poor ratings, or disputes initiated by multiple Sellers.

5.10 Listing and Marketplace Integrity

Kwiklow’s goal is to maintain a safe, trustworthy, and high-quality marketplace. To that end, we employ both automated tools and manual review processes to identify:

Spam or bot-generated Listings.
Listings designed to harvest information.
Listings posted to manipulate platform algorithms or Seller behavior.

Where such Listings are identified, Kwiklow may remove them, penalize the User, or block similar future postings.

SECTION 6: Fees, Subscriptions, and Payments

This section governs the fees charged by Kwiklow, the structure of membership plans, the use of promotional services, and the mechanisms through which payments are processed, settled, or refunded. By transacting on the Platform, Users agree to these terms and acknowledge their responsibility for any charges incurred.

6.1 Platform Service Fees

Kwiklow charges service fees (“Platform Fees” or “Commissions”) on transactions conducted through the Platform in consideration for providing the online infrastructure, technology tools, moderation, customer support, and operational management required to enable Buyer and Seller interactions.

Platform Fees may be assessed as a percentage of the agreed service price or as a fixed rate, depending on the nature of the transaction, User tier, or any promotional program in place at the time of booking. Fees may apply to one or both parties and are disclosed before payment is requested or processed.

Kwiklow may adjust Platform Fees periodically, and such changes will be effective when posted on the Platform or upon written notice to the affected User. Users are responsible for reviewing fee updates regularly and continued use of the Platform following a fee change constitutes acceptance of the new terms.

All Platform Fees are non-refundable once a transaction has been initiated and/or service has commenced, except where a refund is granted under applicable law or explicitly authorized by Kwiklow in writing.

6.2 Membership and Subscription Plans

Kwiklow may offer optional subscription-based plans to enhance a User’s presence or functionality on the Platform (e.g., “Professional” or “Premium” plans). These plans may provide additional features including, but not limited to:

Enhanced visibility in search results
Access to exclusive categories or premium Listings
Verified badges or profile prioritization
Promotional credits or discounts
Analytical tools and support features

Membership plan pricing, features, and billing frequency are described on the Platform at the time of enrollment and are subject to change at Kwiklow’s discretion. Users are billed on a recurring basis unless the plan is cancelled via the account dashboard prior to the next renewal period.

Kwiklow will provide reasonable notice of any material change to subscription terms. Continued use of a plan following such notice constitutes acceptance of the revised terms.

Refunds for unused subscription periods, partial months, or mid-cycle cancellations are not offered unless required by law or granted at Kwiklow’s discretion.

6.3 Promotional Tools and Paid Listing Services

Users may purchase optional promotional services to increase the visibility or ranking of their Job Listings or Seller profiles. These services may include:

Featured Listings within search results or homepage sections
Sponsored or top-tier category placement
Targeted push notifications or emails
Advertisement placements within Platform communications

Promotional pricing varies and is displayed at checkout or during purchase. All fees for promotional tools are charged in advance and are non-refundable, even if the Listing is later removed, expires, or is canceled.

Kwiklow does not guarantee any specific performance, engagement, or booking as a result of promotions.

6.4 Payment Processing and Transactions

Payments between Buyers and Sellers are facilitated through third-party payment processors authorized by Kwiklow (e.g., Stripe). By using the Platform, Users agree to the processor’s terms of service, which are incorporated herein by reference.

Kwiklow may also support alternative payment methods including wire transfers, cash (offline), or cryptocurrency transactions subject to regional availability and security policies. However, payments made outside the Platform are at the User’s own risk, and Kwiklow disclaims all liability for such transactions.

All fees due to Kwiklow are deducted automatically at the point of transaction unless otherwise specified. Where applicable, payments will be held in escrow or secure staging accounts until release criteria are met.

6.5 Invoicing and Taxes

Kwiklow may issue receipts or tax-compliant invoices for fees and subscription plans based on jurisdictional requirements. Users are solely responsible for determining and fulfilling their own tax obligations arising from services rendered or received through the Platform.

Kwiklow does not withhold or remit taxes on behalf of Users unless explicitly required by law or regulation.

6.6 Refund Policy

Refunds may be issued in limited cases, including:

Duplicate payments or billing errors
Unauthorized transactions promptly reported and verified
Cancellation of services by Kwiklow due to policy breach (if no work has commenced)

Refunds are typically credited back to the original payment method or as platform credit at Kwiklow’s discretion. Requests must be made in writing within a defined period (e.g., 14 days) of the transaction.

Kwiklow is not obligated to issue refunds for dissatisfaction with services rendered by another User, non-performance of a Task Contract, or disputes between Users. These matters must be resolved through the Dispute Resolution Process outlined herein.

6.7 Fee Avoidance and Off-Platform Transactions

Any attempt to circumvent Platform Fees by conducting transactions outside the Platform, misrepresenting service scope, or initiating refunds to avoid commission will constitute a material breach of this Agreement and may result in account termination and forfeiture of access.

Kwiklow reserves the right to monitor transactional behavior and suspend accounts involved in suspected fee avoidance or collusion.

SECTION 7: Identity Verification and Badges

This section sets out the policies and procedures regarding the verification of user identity, the issuance of badges on the Kwiklow Platform, and the responsibilities and limitations associated with both. Verification features are intended to promote transparency and trust but do not constitute any guarantee or assurance as to a user’s background, legitimacy, or capabilities.

7.1 Purpose of Identity Verification

Kwiklow may, at its sole discretion, require or offer identity verification processes to confirm the identity, credentials, or business status of users on the Platform. These measures are designed to:

Increase the reliability of professional service providers
Protect buyers from fraudulent or misrepresented accounts
Prevent impersonation or misuse of the Platform
Satisfy anti-fraud, anti-money laundering (AML), or legal compliance obligations

Participation in identity verification may be mandatory for certain account types (e.g. Professional Sellers) or optional for others (e.g. general Buyers). Kwiklow reserves the right to modify verification eligibility, scope, and method at any time.

7.2 Verification Methods and Tools

Kwiklow may use internal systems or third-party providers to conduct verification procedures, including but not limited to:

Upload and review of government-issued identification
Facial recognition or biometric verification
Proof of business registration or insurance
Address verification through utility bills or banking statements
Company or VAT registration lookups

Users agree to provide accurate and up-to-date information as requested during any verification process. Failure to cooperate, provision of false information, or attempted circumvention may result in denial of access or immediate account suspension.

7.3 Nature and Limitations of Verification

All verifications conducted by Kwiklow are administrative checks based solely on the information provided by the user or sourced through lawful channels. While reasonable efforts are made to validate such information, Kwiklow does not represent, warrant, or guarantee that:

A verified user is legitimate, qualified, licensed, or safe
Documents submitted are genuine or not fraudulently obtained
The user will perform services competently, legally, or at all

The verification process is inherently limited and should not be relied upon as a substitute for independent due diligence. Buyers are encouraged to assess reviews, engage in pre-task communication, and request further assurances where appropriate.

7.4 Badges and Visual Indicators

Where applicable, Kwiklow may issue badges or icons to verified accounts. These badges may indicate:

Completed identity checks
Professional status or qualifications
High job completion rate
Longstanding account history
Subscription to paid membership tiers

Badges are designed as visual signals of certain account attributes. However, they do not constitute endorsement, approval, or certification by Kwiklow. The issuance of a badge is not permanent and may be revoked at any time without notice if:

Verification information becomes outdated or invalid
The user breaches Platform terms or receives significant complaints
The badge was issued in error or under a now-discontinued policy

Kwiklow reserves the right to remove, edit, or redesign any badge or visual icon used on the Platform.

7.5 Misuse or Misrepresentation of Badges

Users may not:

Forge, simulate, or replicate badges
Claim to have completed verification when they have not
Display badges off-platform without consent
Use badges in advertising or representations outside the Platform that imply approval by Kwiklow

Any attempt to misuse a badge or mislead others about verification status may result in enforcement actions including account suspension, legal referral, or cancellation of Platform privileges.

7.6 Liability Disclaimer

Kwiklow disclaims all liability arising from reliance on badges, verification results, or related materials. Verification processes are informational only and do not relieve Users of their obligation to assess, vet, and manage risk in their engagements with other Users.

Users agree to indemnify and hold harmless Kwiklow from any claims, losses, or disputes arising from use or reliance on verification indicators, whether resulting from fraud, negligence, or error.

7.7 Re-Verification and Expiry

Kwiklow may periodically require Users to re-submit verification data or documents. Users must comply within the specified time or risk badge removal and/or account restrictions.

Verification may also expire after a set period, as determined by Kwiklow, especially in circumstances where regulatory or legal standards change or if higher verification levels are introduced.

SECTION 8: User Conduct and Community Standards

This section establishes the standards of behaviour expected from all users of the Kwiklow Platform. It outlines acceptable use, prohibited conduct, and the rights Kwiklow retains to maintain the integrity, safety, and professional environment of the marketplace. All users are expected to interact in a lawful, respectful, and business-appropriate manner at all times.

8.1 General Standards of Behaviour

Users must conduct themselves with professionalism, courtesy, and integrity in all dealings conducted on or through the Platform. This includes interactions in job listings, messaging, negotiations, reviews, dispute resolution, and payment activities.

By using the Platform, Users agree to:

Act honestly and in good faith in all representations, proposals, and service engagements.
Communicate respectfully, refraining from abusive, discriminatory, or aggressive language.
Fulfil contractual obligations unless excused by mutual agreement or force majeure.
Cooperate with the dispute resolution process when requested.
Avoid deceptive, misleading, or manipulative tactics in bidding, service delivery, or reviews.

8.2 Prohibited Conduct

Kwiklow strictly prohibits the following activities, and reserves the right to take enforcement action (including account suspension, termination, or legal reporting) against Users who:

Harass, threaten, defame, or discriminate against other Users or Kwiklow staff.
Submit false, incomplete, or misleading information in job listings, profiles, or verification.
Solicit or engage in unlawful services or services that promote illegal conduct.
Attempt to defraud other Users through non-delivery, false claims, or impersonation.
Circumvent Platform Fees by directing users to transact off-platform.
Upload or transmit harmful code, malware, phishing links, or unauthorised advertisements.
Infringe third-party intellectual property rights (e.g. unauthorised use of logos, media, or proprietary material).
Create or control multiple fake accounts or use bots to manipulate listings or feedback.
Encourage, enable, or participate in any form of platform abuse or exploitation.

8.3 Content Guidelines

Users may post, upload, or transmit content on the Platform in the form of messages, listings, reviews, images, and profile descriptions. All such content must comply with these standards:

Content must be lawful, original, and accurate.
Content must not include obscenity, hate speech, pornography, or incitement to violence.
Content must not disclose confidential information, including personal contact details.
Reviews must be based on genuine experiences and must not be fabricated, exaggerated, or manipulated.

Kwiklow reserves the right to edit, hide, or remove any content that violates this Agreement or is deemed harmful to the safety, reputation, or neutrality of the Platform.

8.4 Off-Platform Contact and Payment

Users are prohibited from initiating or encouraging off-platform contact for the purpose of:

Avoiding Platform Fees
Circumventing verification or moderation
Engaging in unauthorised commercial solicitation
Reducing transparency and auditability of the transaction

Where Users do engage off-platform (e.g., for in-person meetings or offline tasks), Kwiklow disclaims all liability for any resulting incidents, losses, or disputes. The Platform is not responsible for actions taken outside of its ecosystem.

8.5 Community Enforcement and Reporting

Users are encouraged to report suspected violations of this section using the reporting tools provided or by contacting Kwiklow Support directly. Reports will be reviewed confidentially and appropriate enforcement actions will be taken at Kwiklow’s sole discretion.

Kwiklow may issue warnings, remove content, restrict feature access, suspend accounts, or permanently ban Users based on the severity and frequency of misconduct.

8.6 Repeat Offenders and Escalation

Any User found to be repeatedly or severely violating the conduct provisions of this Agreement may be permanently barred from accessing the Platform and may be subject to:

Reversal or removal of any badges, promotional status, or ratings
Blacklisting from future account creation
Legal action, including civil claims or referrals to law enforcement where applicable

Kwiklow’s decision in all enforcement matters is final and not subject to appeal.

8.7 No Agency or Employment Relationship

Use of the Platform does not create an employer-employee relationship, partnership, joint venture, or agency of any kind between Kwiklow and Users. Users act as independent parties. Any claim of authority made in Kwiklow’s name by a User is unauthorised and constitutes misconduct.

8.8 Suspension Without Notice

Kwiklow reserves the right to suspend, limit, or terminate any User account without prior notice if it believes, in its sole discretion, that the User has violated this Agreement, endangered other Users, or posed a risk to the Platform’s integrity.

SECTION 9: Dispute Resolution and Complaint Handling

This section outlines the procedures and principles governing disputes that arise between Users on the Kwiklow Platform. It also describes how Users may raise complaints, how Kwiklow may facilitate resolutions, and the limitations of Kwiklow’s role in such processes. While Kwiklow aims to foster a transparent and reliable marketplace, it is not responsible for the performance, quality, or conduct of individual Users.

9.1 Nature of Disputes

A “Dispute” refers to any disagreement between a Buyer and a Seller that arises in connection with a Job Listing, Task Contract, payment, review, or service performance on the Platform. Disputes may relate to:

Non-delivery or incomplete delivery of services
Dissatisfaction with the quality or outcome of work
Discrepancies in agreed scope, timing, or price
Allegations of misconduct or breach of contract
Allegations of fraud, impersonation, or unauthorised behaviour

Disputes do not include complaints solely about Platform features, marketing content, or policies, which are handled under standard complaint procedures.

9.2 Internal Resolution Between Parties

Kwiklow encourages Buyers and Sellers to engage in good-faith negotiations directly through the Platform’s messaging system to resolve any disagreement. Most disputes can be addressed amicably through clear communication and compromise.

Users are expected to respond promptly and reasonably when a dispute is raised. Ignoring dispute communication or acting in a hostile or uncooperative manner may affect the final outcome of any mediated resolution.

9.3 Escalation to Kwiklow Support

If a resolution cannot be reached between the parties within a reasonable timeframe (usually 5 to 10 business days), either party may escalate the matter to Kwiklow Support by submitting a formal dispute report with supporting documentation, such as:

Screenshots of communications
Task evidence (e.g., photos, timelines, delivery proofs)
Payment receipts or platform messages

Kwiklow will acknowledge the dispute, conduct a basic review, and may request further information from either party. Users must cooperate with reasonable requests and provide timely responses.

9.4 Kwiklow’s Role and Limitations

Kwiklow acts solely as a neutral facilitator during disputes and is not an adjudicator, arbitrator, or legally-binding tribunal. Its involvement is limited to:

Reviewing available evidence
Advising both parties of their rights and options
Recommending fair outcomes
Facilitating compromise or partial refund arrangements
Restricting user accounts if abuse or fraud is suspected

Kwiklow may, at its sole discretion, determine whether a refund is warranted or whether account actions are required, but this does not create a legal obligation on Kwiklow to enforce specific outcomes.

Kwiklow does not guarantee recovery of funds or services. Users engage at their own risk and are ultimately responsible for the enforcement of any legal rights or obligations arising from Task Contracts.

9.5 Dispute Outcomes and Payment Holds

While a dispute is ongoing, Kwiklow may place a hold on related payments or accounts to prevent funds from being withdrawn until resolution. If no clear evidence or mutual agreement is reached, Kwiklow may:

Release funds to the Seller if work appears to have been delivered
Return funds to the Buyer if no substantial delivery is evident
Issue partial refunds or platform credit as a compromise
Refer the matter for legal resolution, without making a determination

All decisions made by Kwiklow in this context are final and not subject to appeal.

9.6 External Legal Claims

Nothing in this section prevents Users from pursuing their rights through legal proceedings or statutory dispute resolution services, such as small claims courts, consumer ombudsmen, or arbitration (where agreed).

Kwiklow may provide copies of communications or platform records to aid in such proceedings, subject to data protection laws and appropriate requests. However, Kwiklow is not a party to such disputes and will not provide legal representation or testimony.

9.7 Fraudulent or Abusive Disputes

Kwiklow reserves the right to take action against Users who:

Submit false or malicious dispute claims
Repeatedly raise disputes without merit
Threaten, blackmail, or attempt to manipulate other Users via dispute claims
Refuse to comply with clear Platform policies or prior resolutions

Such actions may result in warnings, suspension, account closure, or permanent bans.

9.8 Complaint Procedure (Non-Transactional)

Users who wish to submit a complaint unrelated to a service transaction (e.g., about Platform functionality, content, or another User’s profile) may do so via:

In-platform reporting tools
Emailing Kwiklow Support
Submitting a formal complaint through the website’s contact page

Kwiklow will acknowledge all genuine complaints within a reasonable period (typically within five working days) and aim to investigate and respond within 14 working days where possible.

Kwiklow may decline to investigate anonymous or abusive complaints or those raised in bad faith.

SECTION 10: Limitation of Liability and Indemnity

This section sets out the limitations on Kwiklow’s legal liability in connection with the use of the Platform and its services. It also outlines the circumstances under which Users agree to indemnify Kwiklow against losses, claims, or liabilities. The following provisions apply to the fullest extent permitted by applicable law.

10.1 Platform Provided “As Is”

Kwiklow provides its services, website, mobile applications, and all associated features and functionalities strictly on an “as is” and “as available” basis, without any warranties or guarantees of any kind, whether express or implied.

Kwiklow does not represent or warrant that:

The Platform will be uninterrupted, secure, or error-free;
Any content, listings, or User data will be accurate, complete, or reliable;
Services provided by Users will meet any standard of quality or legality;
Any verification or badge system is foolproof or reflects actual skills or qualifications;
Any disputes between Users will be resolved successfully or fairly.

Use of the Platform is at your own risk, and you are solely responsible for ensuring that it suits your needs, complies with applicable laws, and is used in accordance with this Agreement.

10.2 No Liability for User Conduct

Kwiklow is not a party to any Task Contract or commercial arrangement formed between Users. It does not supervise, control, direct, or vet Users beyond basic verification and moderation policies.

Kwiklow shall not be liable for:

Any loss, damage, or harm caused by a User failing to show up, perform, or complete a job;
Physical injury, property damage, or economic loss arising from in-person services;
Any criminal acts or intentional misconduct by a User;
Any claims based on the quality, safety, legality, or suitability of any service;
Fraudulent activity committed by a third party, including identity theft or phishing.

Kwiklow does not and cannot guarantee the performance of any task, nor does it offer insurance, warranties, or financial protection relating to task outcomes.

10.3 No Responsibility for Content

Kwiklow is not responsible for any content posted by Users, including Listings, reviews, messages, or profile information. Users acknowledge that they may encounter content that is inaccurate, offensive, harmful, or otherwise objectionable.

Kwiklow does not moderate all content in real time and accepts no liability for:

Losses caused by reliance on content posted by other Users;
The display or failure to display reviews or profile content;
Failure to detect, remove, or respond to harmful content in a timely manner.

10.4 Indemnity

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Kwiklow Ltd, its officers, directors, employees, affiliates, licensors, and agents, from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

Your use or misuse of the Platform;
Your breach of this Agreement or any applicable law;
Your violation of another User’s rights or third-party rights;
Any Task Contract or dispute between you and another User;
Any false, misleading, or unauthorised representations you make in connection with the Platform.

This indemnity survives the termination of your account and your use of the Platform.

10.5 Limitation of Damages

To the maximum extent permitted by applicable law, Kwiklow’s total liability to you in respect of any claim or series of related claims, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed:

The total amount of Platform Fees paid by you to Kwiklow in the twelve (12) months prior to the event giving rise to the liability; or
Fifty Pounds Sterling (£50), whichever is greater.

Kwiklow shall not be liable for:

Loss of profits, revenue, contracts, goodwill, or anticipated savings;
Indirect, incidental, special, punitive, or consequential damages;
Loss or corruption of data;
Business interruption or reputational harm.

These limitations apply whether or not Kwiklow has been advised of the possibility of such losses.

10.6 No Waiver of Legal Rights

Nothing in this Agreement excludes or limits:

Liability for death or personal injury caused by Kwiklow’s negligence;
Liability for fraud or fraudulent misrepresentation; or
Any liability that cannot be lawfully excluded under applicable UK consumer protection laws.

If any limitation or exclusion of liability is held to be unenforceable by a court, the remainder of this section shall continue in full force.

10.7 Third-Party Services

Kwiklow may integrate or link to third-party services (e.g., payment gateways, cloud hosting, identity verification). You acknowledge and agree that:

Such services are governed by their own terms and conditions;
Kwiklow is not responsible for their availability, performance, or legality;
Use of third-party services is at your own risk.

Kwiklow disclaims liability for any issues arising from third-party integrations, failures, or misconduct.

SECTION 11: Privacy, Data Protection, and Confidentiality

This section sets out Kwiklow’s position on personal data, confidentiality, and how user information is handled in connection with the use of the Platform. It also directs Users to the standalone Privacy Policy which governs our data collection, storage, and processing practices.

11.1 Separate Privacy Policy

Kwiklow maintains a comprehensive Privacy Policy, which forms an integral part of your agreement with us. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the terms of the Privacy Policy, which is available at:

www.kwiklow.com/privacy-policy (or as otherwise provided on the Platform)

The Privacy Policy outlines how we collect, use, share, retain, and protect your personal data, as well as your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We encourage all Users to review the Privacy Policy periodically, as it may be updated from time to time independently of these Terms.

11.2 Data Provided by Users

By submitting information through the Platform (e.g. during account creation, verification, communication, or payment), you:

Consent to the collection, storage, and lawful processing of that information for the purpose of delivering the Platform services;
Represent and warrant that the information you provide is accurate and does not infringe on the rights of any third party;
Acknowledge that any information you choose to make public (e.g. in your profile, listings, or reviews) may be visible to other Users and the general public.

Kwiklow is not responsible for how third parties use, share, or misappropriate data made visible by you voluntarily or publicly.

11.3 Confidentiality Between Users

Kwiklow does not guarantee or enforce confidentiality between Users. If you wish to ensure privacy over sensitive project details, specifications, pricing, or intellectual property, you are advised to:

Use non-disclosure agreements (NDAs) independently;
Limit disclosure until a formal agreement is reached;
Avoid posting confidential data in public listings.

Kwiklow shall not be liable for any breach of confidentiality or intellectual property rights by another User. All Users are advised to exercise caution and apply commercial discretion.

11.4 Communications and Notifications

Kwiklow may send system messages, service updates, marketing communications, or legal notices to the email address or contact method registered to your account. By using the Platform, you consent to receive such communications.

You may opt out of marketing emails at any time by following the unsubscribe instructions contained within, though you may still receive essential service communications.

11.5 Third-Party Access and Hosting

Kwiklow uses reputable third-party service providers (such as payment processors, analytics platforms, and cloud infrastructure providers) to operate the Platform. These providers may have limited access to your personal data strictly for the purpose of delivering their services in accordance with applicable law.

We take reasonable steps to ensure such third parties comply with data protection obligations and maintain appropriate safeguards.

11.6 Data Security

Kwiklow employs industry-standard technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. However, no transmission or storage system is 100% secure. By using the Platform, you acknowledge and accept this inherent risk.

We strongly recommend that Users:

Keep login credentials secure;
Enable two-factor authentication (where available);
Notify us immediately of any suspected data breach or account compromise.

11.7 Data Retention and Deletion

Kwiklow retains user data for as long as necessary to provide services, comply with legal obligations, enforce agreements, and resolve disputes. Users may request access to or deletion of their data in accordance with the rights outlined in our Privacy Policy.

Deletion requests may be subject to identity verification and may result in the loss of access to Platform features or historical records.

SECTION 12: Termination, Suspension, and Account Closure

This section outlines the rights and procedures for suspending or terminating User access to the Kwiklow Platform, either at the User’s request or by Kwiklow, and describes the consequences that follow such actions. It also addresses account reactivation, data retention, and the preservation of Platform integrity.

12.1 Termination by the User

You may terminate your Kwiklow account at any time by:

Submitting a formal request through your account settings or contacting Kwiklow Support; and
Ensuring all active Task Contracts are completed, cancelled, or otherwise resolved in accordance with this Agreement.

Termination of your account is effective upon confirmation by Kwiklow and is subject to the following:

You remain responsible for any outstanding fees, disputes, or obligations;
Your data may be retained in accordance with our Privacy Policy;
You may not create or register a new account under another identity without prior written consent.

12.2 Suspension or Termination by Kwiklow

Kwiklow reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or terminate access to the Platform or specific features where:

The User has breached any provision of these Terms or any linked policy;
The User has engaged in conduct that is abusive, fraudulent, or harmful to others;
There are unresolved disputes or payment failures;
Regulatory, legal, or safety concerns arise;
The integrity, reputation, or functionality of the Platform is at risk.

Kwiklow is not required to provide a warning or opportunity to cure the breach prior to suspension, though reasonable efforts may be made where appropriate.

12.3 Consequences of Suspension or Termination

Upon suspension or termination:

Access to your account, Listings, messages, badges, or subscription features will be disabled;
Kwiklow may remove or anonymise your public content;
Active promotions, subscriptions, or platform credits may be forfeited without refund;
Any remaining balance due will remain payable.

Kwiklow shall not be liable for loss of data, revenue, or opportunities arising from termination, including loss of access to service history, messages, or promotional materials.

12.4 Account Reactivation

Kwiklow may, at its discretion, permit account reactivation if:

The suspension was temporary or conditional;
The issue leading to the restriction has been resolved;
The User has not been permanently banned or blacklisted.

Reactivation may be subject to identity verification, payment of outstanding fees, or additional conditions.

Kwiklow is under no obligation to reactivate any account that has been terminated for breach or serious misconduct.

12.5 Automatic Account Closure

Kwiklow may close inactive accounts where:

No login or meaningful activity has occurred for a prolonged period (e.g. 12 months);
The User has failed to respond to communications regarding inactivity;
The account appears abandoned, fake, or associated with spam.

Before closure, Kwiklow may attempt to notify the account holder by email or in-app message. Any available balance or credits may be forfeited at closure, subject to local legal requirements.

12.6 Post-Termination Clauses

Even after account termination, the following provisions of this Agreement shall continue to apply:

Section 6 (Fees and Payments)
Section 9 (Dispute Resolution)
Section 10 (Limitation of Liability and Indemnity)
Section 11 (Privacy and Data Protection)
Any other clauses which by nature are intended to survive

These obligations remain enforceable and binding unless expressly waived in writing by Kwiklow.

12.7 Non-Circumvention

Users whose accounts are suspended or terminated are strictly prohibited from:

Creating new accounts under false names or identities;
Accessing the Platform via another User’s credentials;
Reposting Listings or bids through proxy accounts or third parties.

Kwiklow may block related email addresses, IP addresses, or associated payment details to enforce this provision. Violators may face permanent bans and possible legal action.

SECTION 13: Governing Law and Jurisdiction

This section sets out the applicable legal framework that governs the interpretation, enforcement, and resolution of disputes relating to these Terms and the use of the Kwiklow Platform. It also establishes the courts and jurisdiction that will have authority over legal matters involving Kwiklow and its Users.

13.1 Governing Law

These Terms and any contractual or non-contractual obligations arising out of or in connection with the Platform shall be governed by, and construed in accordance with, the laws of England and Wales.

This applies irrespective of the User’s physical location, nationality, or the location from which the Platform is accessed.

By using the Kwiklow Platform, you agree that English law governs all aspects of your relationship with Kwiklow Ltd.

13.2 Jurisdiction

Subject to any applicable consumer protections, the courts of England and Wales shall have exclusive jurisdiction to resolve any dispute, claim, or controversy arising out of or in connection with:

This Agreement or any related document;
The use of the Kwiklow Platform;
Any interactions, engagements, or transactions between Users;
Any breach, termination, enforcement, interpretation, or validity of these Terms.

This jurisdiction clause does not prevent a consumer User from bringing a claim in their country of residence if local consumer protection laws so require.

13.3 Alternative Dispute Resolution (ADR)

Kwiklow supports the use of alternative dispute resolution methods, including:

Online Dispute Resolution (ODR) platforms provided by regulators;
Mediation or arbitration schemes where mutually agreed by the parties;
Third-party dispute services authorised or appointed by Kwiklow.

Participation in such ADR processes is voluntary unless mandated by law. Kwiklow is not obligated to fund or represent Users in any ADR mechanism.

13.4 Severability and Unenforceable Provisions

If any provision of these Terms is held to be invalid, unlawful, or unenforceable in any respect, such provision shall be severed from the remainder of the Agreement and shall not affect the validity or enforceability of the remaining provisions.

In such a case, the affected clause shall be modified, if possible, to reflect the original intent in a lawful manner.

13.5 No Waiver

No failure or delay by Kwiklow to exercise any right, remedy, or provision under this Agreement shall constitute a waiver of that right or any other right. A waiver is only effective if it is in writing and expressly signed by an authorised representative of Kwiklow.

13.6 Entire Agreement

These Terms, together with our Privacy Policy, Code of Conduct, and other linked policies or notices provided through the Platform, constitute the entire agreement between the User and Kwiklow Ltd and supersede any prior understandings, discussions, representations, or agreements, whether oral or written.

SECTION 14: Definitions and Interpretation

This section provides the definitions of key terms used throughout this Agreement and sets the rules for interpreting the clauses within these Terms and Conditions. The purpose is to ensure clarity and legal precision in all obligations and rights described herein.

14.1 Defined Terms

Unless otherwise indicated by context, the following capitalised terms shall have the meanings ascribed to them below:

“Account” means a registered user profile created on the Kwiklow Platform, whether as a Buyer, Seller, or other permitted role.
“Agreement” means these Terms and Conditions, together with any policies incorporated by reference, including the Privacy Policy and Code of Conduct.
“Buyer” means any User who posts job listings or requests services from Sellers through the Kwiklow Platform.
“Seller” means any User who offers or agrees to perform services via the Kwiklow Platform.
“Task Contract” means a legally binding agreement entered into between a Buyer and a Seller upon acceptance of a service offer, the details of which are determined by the Job Listing and Platform terms.
“Job Listing” refers to any task, project, or service opportunity posted by a Buyer on the Platform.
“Platform” or “Kwiklow Platform” refers to all websites, mobile applications, services, APIs, and other technology systems operated by Kwiklow Ltd for the purpose of enabling Users to connect and transact.
“Kwiklow”, “we”, “us”, or “our” refers to Kwiklow Ltd, a private company limited by shares, incorporated in England and Wales under company number 13861028, with its registered office at 20 Wenlock Road, London, England, N1 7GU.
“User”, “you”, or “your” means any person or entity who accesses or uses the Platform, including both Buyers and Sellers.
“Platform Fee”, “Commission”, or “Service Fee” refers to the fee charged by Kwiklow to facilitate access to and use of the Platform, deducted from transactions as outlined in Section 6.
“Subscription” means any recurring paid plan that a User may opt into, as further described in Section 6.2.
“Dispute” means a disagreement between Users in relation to the performance, quality, timing, or payment of a Task Contract.
“Verification” refers to the process whereby Kwiklow or its third-party agents confirm certain credentials, identities, or business information submitted by Users.
“Badge” means any digital symbol or visual indicator granted by Kwiklow that denotes a certain status or verification level.
“Policy” means any ancillary document, guideline, or rule published on the Platform and expressly incorporated into this Agreement, including the Privacy Policy and Code of Conduct.

14.2 Interpretation Guidelines

Unless the context requires otherwise, the following rules apply to the interpretation of this Agreement:

Words importing the singular include the plural and vice versa;
Words importing gender include all genders;
Headings and section titles are included for convenience only and do not affect interpretation;
References to “including”, “for example”, or similar phrases do not limit the generality of the surrounding words;
References to any statute, regulation, or law include any re-enactment or modification thereof;
References to time periods refer to calendar days, unless otherwise specified;
A reference to a “party” includes their successors, permitted assigns, and authorised representatives;
Any obligations on a User not to do something includes an obligation not to permit or encourage that thing to be done.

14.3 Language and Governing Version

These Terms are drafted in English and shall be interpreted exclusively in the English language. In the event of any translation or localised version being produced, the English version shall prevail in case of inconsistency or dispute.